Night Auditor: Front Desk & Guest Experience Lead

Island Hospitality Management, LLC.; Garden Grove (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

HSA/FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO & Wellness

Job summary

Island Hospitality Management, LLC. in Garden Grove, CA seeks a Night Auditor to oversee front desk operations, greet guests, process transactions, and coordinate with vendors. You will maintain professionalism, courtesy, and clear communication in a fast-paced hotel environment.

This role may require flexible scheduling, including overnight shifts. The ideal candidate is a motivated team player who handles problems calmly, ensures security, and delivers exceptional guest service while preparing

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to identify and correct potential security problems (locking doors after hours, etc)
• Ability to work alone and work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Customer service

Communication

Problem solving

Stress management

Teamwork

Job description

Island Hospitality Management, LLC. in Garden Grove, CA seeks a Night Auditor to oversee front desk operations, greet guests, process transactions, and coordinate with vendors. You will maintain professionalism, courtesy, and clear communication in a fast-paced hotel environment.

This role may require flexible scheduling, including overnight shifts. The ideal candidate is a motivated team player who handles problems calmly, ensures security, and delivers exceptional guest service while preparing