Night Auditor & Guest Experience Lead

RiseMe; Alpharetta (GA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

RiseMe hotel is seeking a Night Auditor to perform nightly audit functions and deliver exceptional guest service at the front desk during the overnight shift.

You will assist guests with check-ins/check-outs, process reservations, handle registrations, and respond to inquiries, ensuring a high level of service and smooth nightly operations. The role includes cash handling, shift communication, and collaboration with other departments.

Responsibilities

• Perform nightly audit functions and ensure accuracy of cash drawer at start and end of shift.
• Assist guests with check-ins and check-outs, take reservations, and respond to inquiries.
• Greet, register, and assign rooms while maintaining outstanding guest service.
• Process guest registrations and collect payments; prepare express checkout folios.
• Maintain room status inventory and communicate shift information to management and staff.
• Keep lobby and bathrooms clean and presentable and support other hotel departments as needed.

Job description

RiseMe hotel is seeking a Night Auditor to perform nightly audit functions and deliver exceptional guest service at the front desk during the overnight shift.

You will assist guests with check-ins/check-outs, process reservations, handle registrations, and respond to inquiries, ensuring a high level of service and smooth nightly operations. The role includes cash handling, shift communication, and collaboration with other departments.