Night Auditor & Guest Experience Lead

RiseMe

Alpharetta (GA)

On-site

USD 31,000 - 44,000

Full time

4 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) retirement match
Paid holidays
Paid time off
Employee Assistance Program

Job summary

RiseMe hotel is seeking a Night Auditor to perform nightly audit functions and deliver exceptional guest service at the front desk during the overnight shift.

You will assist guests with check-ins/check-outs, process reservations, handle registrations, and respond to inquiries, ensuring a high level of service and smooth nightly operations. The role includes cash handling, shift communication, and collaboration with other departments.

Responsibilities

  • Perform nightly audit functions and ensure accuracy of cash drawer at start and end of shift.
  • Assist guests with check-ins and check-outs, take reservations, and respond to inquiries.
  • Greet, register, and assign rooms while maintaining outstanding guest service.
  • Process guest registrations and collect payments; prepare express checkout folios.
  • Maintain room status inventory and communicate shift information to management and staff.
  • Keep lobby and bathrooms clean and presentable and support other hotel departments as needed.

Job description

RiseMe hotel is seeking a Night Auditor to perform nightly audit functions and deliver exceptional guest service at the front desk during the overnight shift.

You will assist guests with check-ins/check-outs, process reservations, handle registrations, and respond to inquiries, ensuring a high level of service and smooth nightly operations. The role includes cash handling, shift communication, and collaboration with other departments.

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