Night Auditor

Home2 Suites/Tru Dual Brand Murfreesboro, TN; Murfreesboro (TN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk/Guest Services Associate in Murfreesboro, TN. You will review arrivals, process check-ins, explain amenities, and keep the front desk welcoming and organized.

Requires a High School diploma or GED, customer service experience, and basic cash handling. Knowledge of the local area and amenities is preferred; promotion opportunities exist within the team.

Qualifications

• High School diploma or GED required.
• Hospitality experience preferred.
• Customer service experience required.
• Experience handling cash and credit cards; basic math.
• Attention to detail and organized.
• Knowledge of hotel layout, amenities, and procedures.
• Knowledge of local area, businesses and attractions.

Responsibilities

• Review guaranteed arrivals and verify that credit cards are valid and not in use.
• Ensure day-use rooms are listed as dirty for housekeeping.
• Explain and provide promotional items to guests checking in.
• Explain hotel amenities to guests (breakfast, spa, fitness, voicemail).
• Document new commercial customers to open accounts.
• Identify why rooms are blocked and coordinate maintenance to unblock.
• Ensure rollaway beds and cribs are correctly listed in the system.
• Respond promptly to guest inquiries or complaints.
• Offer alternatives if guest demands cannot be met.
• Cover other areas of hotel as needed.
• Document guest accidents with the accident report form.
• Complete the maintenance log when a complaint is reported.
• Maintain all front desk areas, keeping them clean and organized.
• Greet guests in a friendly and warm manner.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Organized

Math skills

Education

High School diploma/GED

Job description

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Ensures rollaway beds and cribs are where they are shown on computer
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Education/Experience

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.