Night Auditor

Kana Hotel Group; Knoxville (TN); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group seeks a Front Desk Agent to welcome guests, handle check-ins/check-outs, and provide friendly service at the Knoxville front desk in Tennessee.

You will process cash and card payments, answer questions, and promote hotel amenities and promotions. A high school diploma and customer service experience are required. Training is provided with growth opportunities.

Qualifications

• A high school diploma is required.
• Previous hospitality experience is preferred.
• Customer service experience is required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and being organized.
• Knowledge of the hotel layout, amenities, and procedures.
• Knowledge of local area, businesses, and attractions.

Responsibilities

• Review all guaranteed arrivals and verify credit cards against in-house records.
• Ensure day-use rooms are listed as dirty for housekeeping.
• Explain and provide promotional items to guests checking in.
• Explain hotel amenities such as breakfast, spa, fitness center, voicemail, etc.
• Document new commercial customers to possibly open new accounts.
• Inquire why rooms are blocked and coordinate maintenance to unblock.
• Ensure rollaway beds and cribs are correctly listed in the system.
• Respond promptly to guest inquiries or complaints.
• Offer alternative solutions if guest demands cannot be met.
• Cover other areas of the hotel as needed.
• Document guest accidents with accident reports.
• Complete the maintenance log when a complaint is reported.
• Maintain front desk areas; keep them clean and organized.
• Greet guests in a friendly and warm manner.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Organized

Communication skills

Education

High School diploma/GED

Job description

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical


• Vision


• Dental


• 401K


• Immediate Pay- earned wage access!


• Vacation time


• Sick time


• Holiday pay


• Bonus opportunities


• Brand-specific employee discounts


• Long term/short term disability


• Life insurance

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house


• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean


• Explain and provide any promotional items to each guest checking in


• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests


• Documents any new commercial customer checking in so that a new account can possibly be opened


• Inquires why rooms are blocked and asks maintenance to fix problem to unblock


• Ensures rollaway beds and cribs are where they are shown on computer


• Responds promptly to any guest inquiries or complaints


• Offer alternate solution if guest demand cannot be met


• Covers other areas of hotel as needed


• Document any guest accidents by completing the accident report form


• Complete the maintenance log whenever a complaint is reported


• Maintain all areas of the front desk; clean and organized


• Take the initiative to greet guests in a friendly and warm manner


• Other duties as assigned

Education/Experience

• High School diploma/GED required


• Previous experience in hospitality preferred


• Customer service experience required


• Experience handling cash, credit card procedures, and use math concepts


• Attention to detail and organized


• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.


• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.