Guest Experience Agent - Front Desk

Indus Hospitality Group, Inc; Village of Bath (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Indus Hospitality Group, Inc is seeking a front desk associate to deliver exceptional guest service at our hotel. You will greet guests, register them, and assign rooms while answering calls and processing charges accurately.

Responsibilities include making reservations, monitoring availability, and providing local area information to guests, all while maintaining lobby areas and cleanliness. The role requires 1–3 months of related experience or training, a high school diploma or GED, and the

Qualifications

• One to three months related experience and/or training.
• High school diploma or GED; or equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone, post charges, and collect payments from guests.
• Make and confirm reservations and monitor room availability.
• Provide information about hotel services and local area.
• Maintain lobby cleanliness and assist with shuttle operations where applicable.

Skills

Customer service

Cash handling

Reservations management

Communication

Multitasking

Education

High school diploma or GED

Job description

Indus Hospitality Group, Inc is seeking a front desk associate to deliver exceptional guest service at our hotel. You will greet guests, register them, and assign rooms while answering calls and processing charges accurately.

Responsibilities include making reservations, monitoring availability, and providing local area information to guests, all while maintaining lobby areas and cleanliness. The role requires 1–3 months of related experience or training, a high school diploma or GED, and the