Night Auditor & Guest Concierge – Lodge

Grand Canyon Resort Corporation; Peach Springs (AZ); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Grand Canyon Resort Corporation seeks a Night Auditor / Front Desk Clerk for Hualapai Lodge. You will manage late shifts, confirm reservations, process check-ins/outs, and handle cash and card payments for guests. You will share local tourism options and cultural information, ensuring excellent service throughout the night.

The role requires strong communication, math, and computer skills, with a focus on guest satisfaction and accurate nightly postings. Training provided for lodge operations.

Formación

• Good oral communication skills.
• Good mathematical skills.
• Computer literate and able to handle cash transactions.

Responsabilidades

• Handle daily postings from Lodge, Gift Shop and Restaurant.
• Greet and assist guests on arrival, provide information on tourism options.
• Process guest check-ins and check-outs.
• Maintain cash handling policies during transactions.
• Answer questions about Grand Canyon West and Hualapai heritage.
• Provide accurate information on tour options, pricing, hours and seasons.
• Deliver outstanding customer service and resolve issues when needed.
• Perform other duties as assigned.

Conocimientos

Customer service

Cash handling

Mathematical skills

Communication

Educación

High School Diploma or GED

Herramientas

POS software

Booking/Reservations software

Descripción del empleo

Grand Canyon Resort Corporation seeks a Night Auditor / Front Desk Clerk for Hualapai Lodge. You will manage late shifts, confirm reservations, process check-ins/outs, and handle cash and card payments for guests. You will share local tourism options and cultural information, ensuring excellent service throughout the night.

The role requires strong communication, math, and computer skills, with a focus on guest satisfaction and accurate nightly postings. Training provided for lodge operations.