Front Desk & Guest Services Pro — Grand Canyon Area

Xanterra; Tusayan (AZ); Vor Ort; USD 29.000 - 37.000; Vollzeit

Benefits dieser Stelle

Low-cost employee housing

On-site employee meals

Free on-site laundry

Free shuttle service

Wi-Fi and satellite TV

Fitness center and pool access

Park pass and train rides

Discounts on lodging and travel

Referral bonus program

Zusammenfassung

The Grand Hotel at The Grand Canyon is seeking a Front Desk Agent to warmly welcome guests, process registrations, and manage payments accurately. You will provide local information, assist with room assignments, and coordinate with housekeeping and bell staff to ensure smooth operations in a fast-paced resort setting.

This full-time, year-round role requires reliability, strong communication, and a welcoming demeanor.

Qualifikationen

• Guest-facing experience preferred.
• Experience with computers and Windows software.
• Professional communication skills.
• Detail-oriented with ability to multi-task.
• Ability to follow directions and procedures.
• Availability for nonstandard hours.

Aufgaben

• Greet and check-in guests professionally and warmly.
• Register guests and collect payment accurately.
• Provide information about the property and local area.
• Maintain guest security and handle keys securely.
• Coordinate with housekeeping and bell staff as needed.
• Balance shift bank and complete end-of-shift transactions.
• Address guest requests and resolve issues promptly and professionally.
• Adhere to front desk procedures and company policies.
• Complete required training programs and stay compliant with safety rules.

Kenntnisse

Guest service

Money handling

Communication skills

Multitasking

Attention to detail

Basic computer skills

Problem solving

Verbal comprehension

Teamwork

Tools

Windows

Jobbeschreibung

The Grand Hotel at The Grand Canyon is seeking a Front Desk Agent to warmly welcome guests, process registrations, and manage payments accurately. You will provide local information, assist with room assignments, and coordinate with housekeeping and bell staff to ensure smooth operations in a fast-paced resort setting.

This full-time, year-round role requires reliability, strong communication, and a welcoming demeanor.