Night Auditor

Hacienda Del Sol; Tucson (AZ); On-site; USD 38,000 - 42,000; Full time

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ is seeking a Night Auditor to ensure a smooth close and open of daily operations. You will perform nightly audit tasks, balance daily reports, and provide exceptional service to guests during the overnight shift.

The role requires strong communication, basic math, and the ability to work independently with minimal supervision. You will greet guests, handle reservations, process check-ins/outs, and ensure security and accuracy of financial records.

Qualifications

• Overnight availability required.
• Previous customer service/hospitality experience preferred.
• Strong communication and basic math skills.
• Ability to learn hotel systems and procedures.

Responsibilities

• Greet guests, process check-ins and check-outs, and provide information about the property.
• Maintain knowledge of room types, rates, services, and activities.
• Manage guest room keys and access to safe deposit boxes.
• Audit and balance daily reports and verify end-of-day tasks.
• Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
• Answer phones, respond to inquiries and complaints, and provide exceptional service.
• Run nightly audit and end-of-day computer functions for accurate reporting.
• Process reservation cards, record receipts, balance cash drawers, and follow cash-handling procedures.
• Safeguard guest valuables in the hotel safe.
• Report unusual occurrences or operational issues to management.
• Follow safety and emergency procedures and maintain a clean front desk.

Skills

Overnight shifts

Customer service

Communication

Basic math

Independent work

Job description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Summary: The Night Auditor plays a key role in ensuring a smooth transition between daily hotel operations by completing front office closing and opening procedures, performing nightly audit tasks, and providing exceptional service to guests throughout the overnight shift. This position is ideal for someone who enjoys working independently, staying organized, and making a positive impact on the guest experience.

Duties and Responsibilities

• Greet guests, process check-ins and check-outs, and provide information about the property and local amenities.
• Maintain knowledge of room types, locations, rates, services, and activities.
• Manage guest room keys and oversee access to safe deposit boxes.
• Audit and balance daily reports and verify completion of end-of-day (EOD) tasks across departments.
• Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
• Answer phones, respond to guest inquiries and complaints, and provide exceptional customer service.
• Run nightly audit and EOD computer functions to ensure accurate reporting.
• Process reservation cards, record receipts, balance cash drawers, and follow all cash-handling procedures.
• Facilitate the secure storage of guest valuables in the hotel safe.
• Report unusual occurrences, guest requests, or operational issues to management.
• Follow all safety, security, and emergency procedures.
• Maintain a clean, organized, and professional front desk area.

Qualifications, Skills & Abilities:

• Flexible availability, including the ability to work overnight shifts.
• Previous customer service and/or hospitality experience preferred.
• Strong communication, basic math, and problem-solving skills.
• Ability to learn hotel systems, computer applications, and job-specific procedures.
• Exceptional customer service and interpersonal skills.
• Ability to work independently and manage responsibilities with minimal supervision.

EEOC Statement
Hacienda Del Sol Resort is committed to equal opportunity in employment and to creating a welcoming and diverse environment for all employees. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, genetic information or any other characteristic protected by law.