Night Audit Agent

Grand Canyon Resort Corporation; Peach Springs (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Grand Canyon Resort Corporation seeks a Night Auditor / Front Desk Clerk for Hualapai Lodge. You will manage late shifts, confirm reservations, process check-ins/outs, and handle cash and card payments for guests. You will share local tourism options and cultural information, ensuring excellent service throughout the night.

The role requires strong communication, math, and computer skills, with a focus on guest satisfaction and accurate nightly postings. Training provided for lodge operations.

Qualifications

• Good oral communication skills.
• Good mathematical skills.
• Computer literate and able to handle cash transactions.

Responsibilities

• Handle daily postings from Lodge, Gift Shop and Restaurant.
• Greet and assist guests on arrival, provide information on tourism options.
• Process guest check-ins and check-outs.
• Maintain cash handling policies during transactions.
• Answer questions about Grand Canyon West and Hualapai heritage.
• Provide accurate information on tour options, pricing, hours and seasons.
• Deliver outstanding customer service and resolve issues when needed.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Mathematical skills

Communication

Education

High School Diploma or GED

Tools

POS software

Booking/Reservations software

Job description

HUALAPAI PREFERENCEPosition: Night Auditor / Front Desk Clerk – LodgeDepartment: Hualapai LodgeClassification: Non-ExemptSalary Range: NE2Supervisor: Hotel Manager – LodgeDisclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.Position Summary:Ensures daily postings are accurate from the Restaurant, Gift Shop and Lodge. Handles night time Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.Knowledge and Abilities:1. Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling accommodations at the Lodge.2. Ability to understand questions being asked and provide detailed information regarding tourism options.3. Ability to handle high cash and credit transactions and follow cash handling policies and procedures.4. Ability to communicate in a clear, concise manner, even when busy.5. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.6. Ability to handle difficult customer situations or escalate when necessary.7. Knowledge of Grand Canyon West locations, Hualapai River Running and Hualapai history and culture.8. Ability to use appropriate computer software and good mathematical skills.Duties & Responsibilities:1. Handle daily postings from Lodge, Gift Shop and Restaurant.2. Greet and interact with guests arriving at the Lodge promptly being courteous, friendly and helpful. Provide tourism option information.3. Handle guest and group check-ins and check-outs.4. Follow proper cash and credit handling policies and procedures while completing transactions.5. Respond to guests’ questions regarding Grand Canyon West and Hualapai River Running. Provide information concerning cost of tours, length of tours, tour operating hours, seasons of operation, weather, pricing discounts, etc.6. Provide guests information concerning Hualapai history and culture.7. Provide outstanding customer service.8. Perform other work-related duties as assigned.Qualifications:1. Good oral communication skills.2. Good mathematical skills.3. High School Diploma or GED.4. Prior cash handling, customer service or bookkeeping experience preferred.5. Computer literate.6. Preference given to Hualapai Tribal members.Working Conditions:Office and hotel lobby environment. Must be able to work varying schedules, split shifts, weekends and holidays. | Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7BRevised: March 31, 2012