Night Auditor - Full Time

The Celeste Hotel, Orlando, a Tribute Portfolio Hotel; Orlando (FL); On-site; Full time

Job summary

A leading hotel in Orlando seeks an experienced Night Auditor to manage end-of-day financial reports and provide exceptional guest service during overnight shifts. The ideal candidate will have a strong hospitality background and excellent communication skills. Join a team dedicated to ensuring guest satisfaction and maintaining high operational standards.

Benefits

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Previous experience in hotel industry as Front Desk Agent and/or Night Auditor required.

Responsibilities

• Process end-of-day financial reports for the property.
• Perform Guest Service/Front Desk functions.
• Anticipate and address guests' service needs.

Skills

Customer Service

Problem Solving

Verbal Communication

Written Communication

Education

High School diploma

Job description

Job description

We are looking for an experienced Night Auditor with a strong background in hospitality and customer service. The main function of Night Auditor is to process all end-of-day financial reports for the property, as well as performing all basic guest service/front desk functions as needed and requested. This is an overnight shift from 11 pm to 7 am.

Job Responsibilities:

• Perform all end-of-day processing of hotel financial records
• Perform all Guest Service/Front Desk functions as required to accommodate in-house guests and guest arrivals and departures.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs; assist individuals with disabilities.
• Speak with others using clear and professional language; thank guests with genuine appreciation.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Assist in other departments when the need arises, as directed by Supervisor.
• Excellent grooming and appearance standards are required.
• Excellent verbal and written skills are required.
• Problem-solving skills are critical.
• Ability to take direction and work independently is required.
• Promptness and exceptional attendance is required.
• Requires a working knowledge of Front Desk and Operations policies and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.
• Requires flexibility in scheduling, with the ability to assist with Front Desk coverage if/when needed.

Other Job Requirements:

• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Previous experience in the hotel industry as Front Desk Agent and/or Night Auditor required.
• High School diploma or equivalent experience.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Overnight shift

Experience:

• Night audit: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Orlando, FL 32826 (Required)

Work Location: In person