Front Desk Clerk/Relief Night Auditor

Hilton Grand Vacations; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Clerk/Relief Night Auditor to join their dynamic team. This role is perfect for someone with a warm personality and a passion for customer service, responsible for ensuring memorable experiences for guests. You'll handle front desk duties, manage reservations, and perform night audit functions, balancing daily revenue and ensuring all charges are accurately posted. Join a supportive environment that values teamwork and offers a comprehensive benefits package, including medical and travel perks, making this an exciting opportunity for those looking to grow in the hospitality industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Travel Benefits

Qualifications

• High School diploma or equivalent required.
• Strong English communication skills and flexibility needed.

Responsibilities

• Ensure positive interactions with guests during check-in/out.
• Balance daily revenue and expenses, and produce management reports.

Skills

Interpersonal Communication

Cash Handling

Data Entry

Flexibility

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Clerk/Relief Night Auditor role at Hilton Grand Vacations

We offer an excellent benefits package to our full-time Team Members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and travel benefits. We seek team members passionate about creating lasting vacation memories for our owners and guests. If you have a warm, friendly personality and are service-oriented, apply today!

What will I be doing?

Fulfill Front Desk Clerk duties primarily, and Relief Night Auditor duties occasionally, contributing to our service culture and company success:

Front Desk Duties:

• Ensure positive and memorable interactions with owners and guests during check-in/out and while responding to requests.
• Input and maintain reservation records in the computerized system.
• Confirm unit availability, adhering to rental policies to optimize inventory.
• Generate invoices and process payments for rentals and merchandise sales.
• Issue and control unit keys and manage safety deposit boxes.
• Assist with reservations, changes, and resolve availability issues.
• Handle housekeeping and maintenance requests and coordinate with departments.
• Restock supplies and prepare arrival packets.
• Provide information on local attractions and resort amenities.
• Type correspondence and reports for management as needed.

Night Audit Duties:

• Balance daily revenue and expenses, identify and correct discrepancies, and produce management reports.
• Ensure all charges are correctly posted and balanced with supporting documentation.
• Reconcile charges with the general ledger, close shifts, and prepare for the next day.
• Generate housekeeping reports and departure folios.
• Compile revenue reports and manage cash funds and deposits.

Qualifications

Minimum Qualifications:

• High School diploma or equivalent.
• Proficient in English, with strong interpersonal communication skills.
• Flexibility to adjust schedules and cover shifts on short notice.
• Experience in cash handling and data entry.

Preferred Capabilities:

• Experience in hospitality or related fields.
• Bilingual skills are a plus.

We provide reasonable accommodations for individuals with disabilities during the application and employment process. Contact us for assistance.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitality