Guest Experience Specialist/Night Auditor (Apartments by Marriott Bonvoy)

Valid8 Financial, Inc.; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Guest Experience Specialist/Night Auditor to enhance guest experiences during evening and overnight shifts. Responsibilities include managing guest inquiries, balancing financial transactions, and collaborating with various departments to ensure seamless service. Ideal candidates will have a passion for hospitality, strong communication skills, and previous experience in customer service. Join us in creating unforgettable memories for our guests!

Qualifications

• Previous experience in customer service or hospitality role.
• Strong mathematical skills and problem-solving abilities.

Responsibilities

• Assist with check-in and check-out procedures.
• Balance financial transactions and ensure accuracy of guest accounts.
• Provide recommendations for local attractions and dining.

Skills

Communication

Problem Solving

Attention to Detail

Education

High School Diploma

Associate or Bachelor’s Degree in Hospitality Management

Job description

POSITION SUMMARY: Villatel, a hospitality company, is hiring a Guest Experience Specialist/Night Auditor to work the evening and overnight shift. The successful candidate takes pride in providing an exceptional guest experience and plays an integral role in ensuring that our Apartment by Marriott Bonvoy guests have an unforgettable visit that creates lifetime memories. Your role will be to respond to guest inquiries, provide information regarding Marriott Bonvoy memberships, collaborate with different departments including operations, maintenance, dispatch, and housekeeping so that the services provided are seamless. The Night Auditor role includes balancing financial transactions, ensuring the accuracy of guest accounts and preparing reports for Accounting and Operations Management. If you are passionate about hospitality and connecting with guests, this role is for you so apply today!

JOB RESPONSIBILITIES:

• Assist with check-in and check-out procedures and provide information about resort amenities and services.
• Balancing the day's financial transactions, ensuring that guest accounts are accurate, and providing reports to Accounting and Operations Management.
• Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
• Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
• Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
• Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
• Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
• Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.

QUALIFICATIONS:

• High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, business administration, or related field preferred.
• A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail while attempting to resolve issues in a timely and satisfactory manner.
• Previous experience in a customer service or hospitality role, to include tenure as a night auditor.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management.
• Strong mathematical and problem-solving skills.
• Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions.
• Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties.

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests that visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering the most FUN, adventure-packed, and spacious accommodations with premium service.

What’s cool about us is that we simultaneously build, design, maintain, and service all of our accommodations. So, we don’t justhopeour resorts and guest experiences are up to snuff. We activelymake themas incredible as we can—by owning every step of the process.