Night Auditor

Hotel Leveque; Orlando (FL); On-site; Full time

Job summary

A leading hotel in Orlando is seeking a Night Auditor to provide exceptional guest support during overnight hours. The role involves welcoming guests, ensuring accurate billing, and maintaining communication with hotel departments. Candidates should have customer service experience and strong communication skills. Join a team that values inclusivity and professional development.

Benefits

Insurance enrollment available from DAY 1!

Paid time off available from DAY 1!

Holiday pay available from DAY 1!

Hotel and travel discounts at worldwide destinations!

Professional development and promotion opportunities!

Qualifications

• 2+ years of customer service experience, preferably in Hospitality.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Maintain integrity, accuracy, and confidentiality when handling guest records.
• Listen to guests and empathize with their challenges.

Skills

Communication

Problem Solving

Education

High School diploma or equivalency education certificate

Job description

hospitality on hand all through the night

Compensation: Starting at $17.00 per hour

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

DoubleTree by Hilton Hotel Atlanta Airport

220 Room Hotel

A Comfortable Stay near Atlanta Airport

Located just seven miles from Downtown Atlanta and less than five minutes from Hartsfield-Jackson Atlanta International Airport, we offer convenience and comfort, including a complimentary airport shuttle. The Georgia International Convention Center is a short three-mile drive away. Relax in our signature Sweet Dreams beds, unwind by the seasonal outdoor pool, stay active in our fitness center, and enjoy versatile meeting spaces. Savor delicious dining at our on-site restaurant.

DoubleTree by Hilton Hotel Atlanta Airport