Night Auditor - Front Desk Specialist (3rd Shift)

Seva Hospitality; Troy (OH); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Employee hotel discounts across Seva H

Flexible scheduling — full-time and 1/

Job summary

Seva Hospitality at Home2 Suites Troy is seeking a Front Desk Associate to be the friendly first and last impression for guests, handling check-ins, reservations, and inquiries with warmth.

This full-time role offers a 3rd shift (11 PM–7 AM) and $13–$16 per hour, with flexible scheduling across 1st, 2nd, and 3rd shifts. Career growth within Seva Hospitality and Hilton properties is emphasized within a collaborative team culture.

Qualifications

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression.
• Manage guest reservations, modifications, and cancellations using the PMS.
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Run the Night Audit program.
• Count Do Not Disturb.
• Sets up breakfast for success.

Skills

Customer service

Multitasking

Computer literacy

Flexible schedule

Punctuality

PMS experience

Tools

PMS software

Job description

Seva Hospitality at Home2 Suites Troy is seeking a Front Desk Associate to be the friendly first and last impression for guests, handling check-ins, reservations, and inquiries with warmth.

This full-time role offers a 3rd shift (11 PM–7 AM) and $13–$16 per hour, with flexible scheduling across 1st, 2nd, and 3rd shifts. Career growth within Seva Hospitality and Hilton properties is emphasized within a collaborative team culture.