Night Auditor | 3rd Shift Front Desk & Guest Services

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 26,000 - 34,000; Full time

Job summary

Kaizen Lab Inc. is seeking a friendly 3rd shift front desk associate to manage reservations, check-ins and check-outs with accuracy and courtesy.

You will answer calls, assist guests, follow cash handling procedures, and coordinate with other shifts via the daily log book. Maintain the front desk PMS and ensure equipment security while delivering professional guest service.

Professional appearance and proactive problem solving are essential to succeed in this role.

Responsibilities

• Checks guests in and out of the hotel in a thorough and accurate manner.
• Sells guest rooms to walk in guests and reservations using established procedures.
• Answers and transfers all incoming telephone calls with proper etiquette.
• Provides customer service including message taking and wake up calls.
• Follows cash and credit card handling procedures and completes required paperwork.
• Maintains front desk equipment and PMS system, ensuring security and proper use.
• Communicates status of guest rooms and requests using the daily log book.
• Supports training and participates in operations improvement and safety protocols.

Job description

Kaizen Lab Inc. is seeking a friendly 3rd shift front desk associate to manage reservations, check-ins and check-outs with accuracy and courtesy.

You will answer calls, assist guests, follow cash handling procedures, and coordinate with other shifts via the daily log book. Maintain the front desk PMS and ensure equipment security while delivering professional guest service.

Professional appearance and proactive problem solving are essential to succeed in this role.