Night Auditor

Fairfield Inn and Suites Sidney; Sidney (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee hotel discounts

Flexible scheduling

Career growth opportunities

Collaborative team culture

Job summary

Fairfield by Marriott Inn & Suites Sidney is seeking a Night Auditor to join our front desk team. You’ll be the first and last face guests see, delivering a warm welcome, handling reservations, and supporting nightly balance and audits.

The role runs 3rd shift (11 PM–7 AM) on a full-time basis, with opportunities for career growth, employee hotel discounts across Marriott properties, and a collaborative, guest-focused team culture.

Qualifications

• Front desk or customer service experience preferred.
• PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Welcome and check in arriving guests, ensuring a friendly first impression.
• Manage reservations, modifications, and cancellations using the PMS.
• Answer incoming calls and respond to guest inquiries with professionalism.
• Promote and enroll guests in hotel rewards programs.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Run Night Audit programs.
• Assist sales and revenue team with special requests, group blocks, upselling.
• Maintain a clean, welcoming front desk area.
• Start preparing breakfast for the breakfast attendant.

Skills

Customer service

Communication

Multitasking

Punctual

Tools

PMS software

Job description

Front Desk Associate

At Fairfield by Marriott Inn & Suites, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-15 per hour
• 3rd Shift (11 PM - 7 AM)
• Full-Time preferred

Benefits

• Employee hotel discounts across Marriott and Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

• Manage guest reservations, modifications, and cancellations using the property management system (PMS)

• Answer incoming calls and respond to guest inquiries with professionalism and warmth

• Promote and enroll guests in hotel rewards programs

• Resolve guest concerns promptly and creatively, escalating to management when appropriate

• Balance daily accounts and perform end-of-shift financial reconciliation

• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

• Maintain a clean, organized, and welcoming front desk area at all times

• Run Night Audit programs
• Start preparing breakfast for the breakfast attendant

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.