Night Auditor

Home2 Suites Troy; Troy (OH); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Employee hotel discounts

Flexible scheduling

Career growth opportunities

Guest-focused team culture

Job summary

Home2 Suites Troy is seeking a Front Desk Associate to be the welcoming heartbeat of the hotel. You will greet guests, manage check-ins and reservations, and collaborate with the sales and revenue teams to upsell and fulfill guest requests.

Ideal candidates bring exceptional customer service, calm under pressure, and strong communication skills. Prior hotel front desk experience and PMS familiarity are a plus. This is a full-time, on-site role with 3rd shift options.

Qualifications

• Excellent customer service and communication skills required.
• Ability to multitask in a fast-paced hotel environment.
• Comfort with basic computer tasks and PMS use.

Responsibilities

• Welcome and check in arriving guests, ensuring a friendly first impression.
• Manage guest reservations, modifications, and cancellations using the PMS.
• Answer calls and respond to inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly, escalating if needed.
• Balance daily accounts and perform end-of-shift reconciliation.
• Assist the sales and revenue team with special requests and upselling.
• Maintain a clean, welcoming front desk area at all times.
• Run the Night Audit program.

Skills

Customer service

Communication

Multitasking

Computer skills

Flexibility

Punctuality

Tools

PMS systems

Job description

Front Desk Associate

At Home2 Suites Troy, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-16 per hour
• 3rd Shift (11 PM - 7 AM)
• Full-Time

Benefits

• Employee hotel discounts across Seva Hospitality and Hilton properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

• Manage guest reservations, modifications, and cancellations using the property management system (PMS)

• Answer incoming calls and respond to guest inquiries with professionalism and warmth

• Promote and enroll guests in hotel rewards programs

• Resolve guest concerns promptly and creatively, escalating to management when appropriate

• Balance daily accounts and perform end-of-shift financial reconciliation

• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

• Maintain a clean, organized, and welcoming front desk area at all times

• Run the Night Audit program
• Count Do Not Disturb
• Sets up breakfast for success

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.