Night Auditor

Seva Hospitality; Olde West Chester (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee hotel discounts across Seva/H

Flexible scheduling — 1st, 2nd, 3rd Sh

Career growth opportunities within Se…

Job summary

Holiday Inn Cincinnati - Liberty Way is seeking a Night Auditor to join our front desk team. You will be the first and last face guests see, guiding their check-in and check-out with a friendly, solution-focused approach.

The role requires handling reservations, reconciling daily accounts, and supporting the sales team with requests and upselling opportunities. Third shift, full-time and part-time options are available, with benefits and a collaborative culture.

Qualifications

• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced, guest-facing environment.
• Proficiency with basic computer tasks (email/internet).
• PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, creating a friendly first impression.
• Manage reservations, modifications and cancellations in the PMS.
• Answer calls and respond to guest inquiries with warmth and professionalism.
• Promote and enroll guests in hotel rewards programs.
• Balance daily accounts and perform end-of-shift reconciliation.
• Run Night Audit programs and assist with breakfast setup.

Skills

Exceptional customer service

Communication skills

Multitasking

Punctual

Basic computer skills

Tools

PMS (IHG/HotelKey/Hilton/PEP)

Job description

Front Desk Associate

At Holiday Inn Cincinnati - Liberty Way, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $14-16 per hour
• Third Shift (11 PM - 7 AM)
• Full Time and Part Time positions are available

Benefits

• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times
• Run Night Audit programs and tasks
• Assist in setting up breakfast

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.