Night Auditor

Holiday Inn Cincinnati Liberty Way; Wetherington (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee hotel discounts

Flexible scheduling—FT & PT across 1st

Career growth opportunities

Collaborative team culture

Job summary

Holiday Inn Cincinnati - Liberty Way is seeking a Front Desk Associate/Night Auditor to be the welcoming face for guests and to manage reservations with the PMS. The role includes balancing accounts, assisting with breakfast setup, and supporting the sales team with upselling opportunities.

The position requires exceptional customer service, multitasking ability, and flexible availability for evenings, weekends, and select holidays.

Qualifications

• Excellent customer service and communication skills, both written and spoken.
• Ability to multitask and stay calm in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.

Responsibilities

• Welcome and check in arriving guests, ensuring a warm first impression.
• Manage reservations, modifications, and cancellations in the PMS.
• Answer calls and respond to guest inquiries professionally.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly, escalating to management when needed.
• Balance daily accounts and perform end-of-shift reconciliation.
• Assist sales and revenue team with requests, group blocks, upselling.
• Maintain a clean, welcoming front desk area.
• Run Night Audit programs and tasks.
• Assist in setting up breakfast.

Skills

Exceptional customer service

Written & verbal communication

Multitasking

Computer proficiency

Flexible scheduling

PMS experience

Tools

PMS (IHG)

HotelKey

Hilton systems

PEP

Job description

Front Desk Associate

At Holiday Inn Cincinnati - Liberty Way, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $14-16 per hour
• Third Shift (11 PM - 7 AM)
• Full Time and Part Time positions are available

Benefits

• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

• Manage guest reservations, modifications, and cancellations using the property management system (PMS)

• Answer incoming calls and respond to guest inquiries with professionalism and warmth

• Promote and enroll guests in hotel rewards programs

• Resolve guest concerns promptly and creatively, escalating to management when appropriate

• Balance daily accounts and perform end-of-shift financial reconciliation

• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

• Maintain a clean, organized, and welcoming front desk area at all times

• Run Night Audit programs and tasks
• Assist in setting up breakfast

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.