Night Auditor & Front Desk Specialist — 3rd Shift

SpringHill Suites Troy Dayton; Troy (OH); Presencial; USD 18.000 - 21.000; Tempo parcial

Benefícios oferecidos por esta vaga

Employee hotel discounts across Mar ri

Resumo da vaga

SpringHill Suites by Marriott Troy Dayton is seeking a Night Auditor to join our welcoming team. The Front Desk Associate is the heartbeat of our hotel, greeting guests and ensuring a smooth check-in experience on the third shift.

This part-time position offers $13-15 per hour and a 11 PM–7 AM schedule across 1st, 2nd, and 3rd shifts, with employee discounts and growth opportunities within Seva Hospitality.

Qualificações

• Exceptional customer service and communication skills, both written and verbal.
• Ability to multitask and stay composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience is a plus.

Responsabilidades

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Run Night Audit Program and set day up for success.
• Start to prepare thebreakfast prior to Breakfast Attendant's arrival.

Conhecimentos

Exceptional customer service

Communication

Multitasking

Punctual

Flexible availability

PMS experience

Ferramentas

PMS software

Descrição da vaga

SpringHill Suites by Marriott Troy Dayton is seeking a Night Auditor to join our welcoming team. The Front Desk Associate is the heartbeat of our hotel, greeting guests and ensuring a smooth check-in experience on the third shift.

This part-time position offers $13-15 per hour and a 11 PM–7 AM schedule across 1st, 2nd, and 3rd shifts, with employee discounts and growth opportunities within Seva Hospitality.