Hotel Night Auditor

Seva Hospitality; Troy (OH); Presencial; USD 18.000 - 21.000; Tempo parcial

Benefícios oferecidos por esta vaga

Employee hotel discounts across Seva/H

Flexible scheduling — 1st, 2nd, and 3r

Career growth opportunities within Sev

Collaborative, guest-focused team

Resumo da vaga

Seva Hospitality, operating SpringHill Suites by Marriott Troy Dayton, invites a friendly Night Auditor to join our front desk team. The Front Desk Associate role puts you at the center of guest experiences, greeting guests, handling check-ins, and guiding stays with warmth.

You will work the 3rd shift (11 PM–7 AM) on a part-time basis, balance daily accounts, run the Night Audit Program, manage reservations in the PMS, answer calls, promote rewards programs, and collaborate with sales to upsell

Qualificações

• Customer service and communication skills required.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency (email/internet).
• PMS experience with hotel systems is a plus.

Responsabilidades

• Welcome and check in guests with a warm, efficient first impression.
• Manage reservations, modifications, and cancellations in the PMS.
• Answer calls and inquiries promptly with professionalism.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and escalate when needed.
• Balance daily accounts and perform end-of-shift reconciliations.
• Assist the sales team with group blocks and upselling opportunities.
• Maintain a clean, welcoming front desk area at all times.
• Run Night Audit Program and set day up for success.
• Prepare breakfast-related tasks before Breakfast Attendant's arrival.

Conhecimentos

Customer service

Multitasking

Communication skills

Punctuality

Flexible schedule

Ferramentas

PMS software

Descrição da vaga

Front Desk Associate

At SpringHill Suites by Marriott Troy Dayton, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Night Auditor to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-15 per hour
• Third Shift (11PM-7AM)
• Part Time

Benefits

• Employee hotel discounts across Marriott and Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times
• Run Night Audit Program and set day up for success
• Start to prepare thebreakfast prior to Breakfast Attendant's arrival

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.