Night Auditor & Front Desk Pro (11pm–7am)

Hilton Richmond Hotel & Spa/Short Pump; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Paid time off

Hotel discount program

Job summary

Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced guest service professional to join our team as a Night Auditor on the overnight shift from 11 p.m. to 7 a.m. The role requires strong record keeping, accounting understanding, and excellent guest service skills.

Responsibilities include end-of-day audit procedures, cash balancing, and coordinating with housekeeping and maintenance. Prior Hilton and PEP PMS experience are highly desirable; strong MS Office and communication skills

Qualifications

• High school diploma, GED or equivalent required.
• 1–2 years of hotel front desk or night auditor experience required.
• Hilton experience and PEP PMS experience highly desirable.
• Must be guest service oriented with excellent communications.
• Familiarity with MS Office and internet platforms helpful.
• Understanding of accounting and reporting functions required.
• Open availability throughout the week.

Responsibilities

• Perform end-of-day audit procedures and balance daily transactions.
• Balance cash receipts and audit daily activities.
• Prepare the front office for the next shift and reset the day’s business.
• Handle switchboard, reservations, and guest requests with housekeeping and maintenance.
• Act as manager on duty when needed and attend front office meetings.

Skills

Attention to detail

Customer service

Communication skills

MS Office proficient

Record keeping

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

PEP PMS

MS Office

Job description

Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced guest service professional to join our team as a Night Auditor on the overnight shift from 11 p.m. to 7 a.m. The role requires strong record keeping, accounting understanding, and excellent guest service skills.

Responsibilities include end-of-day audit procedures, cash balancing, and coordinating with housekeeping and maintenance. Prior Hilton and PEP PMS experience are highly desirable; strong MS Office and communication skills