Night Auditor & Front Desk Lead — Growth & Benefits

Lodging Dynamics; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

On-demand pay

Leadership development

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor for Four Points by Sheraton Anaheim. You will greet guests, check them in, reconcile accounts, process invoices, and support the front desk with nightly operations.

Ideal candidates have 2+ years in hospitality or customer service, excellent communication and math skills, attention to detail, and the ability to multitask and learn on the job. Strong written and verbal communication is essential.

Qualifications

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Customer service

Communication

Mathematics

Attention to detail

Problem solving

Multitasking

Written communication

Verbal communication

Job description

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor for Four Points by Sheraton Anaheim. You will greet guests, check them in, reconcile accounts, process invoices, and support the front desk with nightly operations.

Ideal candidates have 2+ years in hospitality or customer service, excellent communication and math skills, attention to detail, and the ability to multitask and learn on the job. Strong written and verbal communication is essential.