Night Auditor - Hotel Santa Barbara

Geronimo Hospitality Group; Santa Barbara (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Night Auditor for our Santa Barbara location. You will balance daily revenue and expenses, handle guest check-ins/outs, and ensure a seamless front desk experience for guests. Your role supports operational accuracy and guest satisfaction across the property.

We value clear communication, professional conduct, and the ability to resolve issues quickly. This position requires U.S. work authorization and is on-site in Santa Barbara, CA.

Qualifications

• High school diploma or equivalent.
• Excellent communication and professional attitude.
• U.S. Work Authorization required.
• Ability to manage guest inquiries and resolve issues.

Responsibilities

• Greet guests and assist with needs during check-in and check-out.
• Post room charges, taxes and other revenues to guest accounts.
• Balance revenue and expense transactions for the day.
• Operate front desk and property management systems.
• Attend to guest requests and resolve complaints promptly.
• Maintain telephone etiquette and professional demeanor.
• Prepare daily summaries and assist with reporting to management.
• Perform Manager on Duty functions as assigned.

Skills

Communication skills

Conflict management

Decision making

Guest service

Education

High school diploma or equivalent

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award-winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL SANTA BARBARA

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

PERKS OF THE JOB

We believe in rewarding effort and skill.

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Night Auditor, you are responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. You are responsible for the overall operations and appearance of the front desk of a hotel. You are responsible for attending to the needs of guests, especially during check-in and check-out. You are the number one, frontline person whose service determines a guest's experience.

WHAT YOUR DAY WILL LOOK LIKE

• Greets every guest that is encountered.
• Assist and accommodate all guest needs within your capabilities.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verifies all account posting and balances.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operation for management. Completes proper filing and reporting of statistics.
• Understands principles of auditing, balancing and closing out accounts.
• Knows how to operate property management system and other front office equipment.
• Understands and knows how to perform check-in and check-out procedures.
• Handles and resolves guest complaints.
• Uses proper mail, package and message handling procedures.
• Demonstrates good communication skills.
• Uses proper telephone etiquette.
• Writes legibly. Sends and receives faxes and copies.
• Performs Manager on Duty functions.

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Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.