Night Auditor / Front Desk Agent-Hampton (Georgetown)

Kaizen Lab Inc.; Georgetown (KY); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and—

Opportunities for advancement within

Professional development opportunities

Hilton Honors Team Member Travel Discc

Job summary

The Hampton Inn Lexington/Georgetown seeks a reliable Night Auditor/Front Desk Agent for the overnight shift (11:00 PM – 7:00 AM). You will balance daily financials and provide guest service during the night, reporting to hotel management from 128 Darby Drive, Georgetown, KY.

Role requires hands-on experience with Hilton PEP, strong math skills, and a HS diploma with at least 1 year in front desk or auditing. Competitive hourly pay and benefits offered.

Qualifications

• Minimum 1 year hotel front desk or auditing experience.
• Direct, functional proficiency using Hilton's PEP software.
• Strong math, analytical, and data balancing skills.
• Reliable with excellent attendance and punctuality.
• Professional English communication skills.

Responsibilities

• Execute end-of-day close in Hilton PEP and troubleshoot alerts.
• Audit, balance, and verify daily front desk cash flows and transactions.
• Manage late-night check-ins and overnight reservations with Hamptonality mindset.
• Compile and distribute daily operational journals and financial summaries.
• Maintain overnight security and respond to emergencies per procedures.
• Set up morning prep and assist breakfast shift preparation.

Skills

Math skills

Analytical abilities

Reliability

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Hilton PEP

Job description

Hotel Night Auditor / Front Desk Agent

Company: Hampton Inn Lexington/Georgetown

Location: 128 Darby Drive, Georgetown, KY 40324

Position Type: Full-Time / Part-Time (Overnight Shift: 11:00 PM – 7:00 AM)

Base Salary Range: $14.50 – $16.50 / hour (Depending on experience)

Position Overview

The Hampton Inn Lexington/Georgetown is seeking a reliable, detail-oriented Night Auditor to join our overnight team. You will be the primary face of the hotel during the night shift, combining high-quality guest service with critical accounting duties.

Our property utilizes Hilton's PEP (Property Engagement Platform). The ideal candidate must have hands-on experience running the overnight close and executing financial balances within the PEP system.

Core Responsibilities

• PEP System Operations: Execute the official end-of-day system rollover via Hilton PEP, troubleshooting system alerts and ensuring proper system closeouts.
• Financial Auditing: Audit, balance, and verify all daily front desk cash flows, credit card transactions, and room revenue accounts against system records.
• Guest Service & Front Desk: Manage late-night check-ins, early departures, and handle overnight reservation inquiries with a warm, "Hamptonality" customer mindset.
• Reporting: Compile, organize, and distribute critical daily operational journals and financial summaries to hotel management.
• Overnight Safety: Maintain building security, monitor the property lobby and access points, and confidently handle any overnight emergencies following standard procedures.
• Morning Prep: Set up early coffee & assist with preparation for the breakfast shift.

Qualifications & Skills

• Required Experience: Minimum of 1 year of hotel front desk or auditing experience, with direct, functional proficiency using Hilton's PEP software.
• Technical Aptitude: Strong math skills, sharp analytical abilities, and high comfort levels balancing financial data spreadsheets.
• Reliability: Proven history of excellent attendance and punctuality, which is vital to solo overnight property coverage.
• Communication: Courteous and professional English communication skills to resolve guest concerns independently.
• Education: High school diploma or equivalent.

Benefits & Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment.
• Generous Hilton Honors Team Member Travel Discounts globally.