Front Desk Agent-Hampton Inn-Georgetown Ky.

RAINMAKER TEAM LLC; Georgetown (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training

Hilton Team Member Travel Program

Job summary

Hampton Inn by Hilton in Georgetown, KY is seeking a welcoming Front Desk Agent to manage check-ins/check-outs, guest requests, and reservations. You will be the face of the hotel, delivering the signature Hamptonality as you help guests have a seamless stay.

The role requires flexibility, strong communication, and the ability to balance tasks in a fast-paced environment. Training is provided for the right candidate, with opportunities to grow within the hospitality team.

Qualifications

• Flexible schedule including weekends and holidays.
• Hotel front desk or customer service experience preferred, with training offered.
• Experience with Hilton's PeP or property management systems preferred.
• Excellent communication and problem-solving under pressure.

Responsibilities

• Register guests at check-in and check-out efficiently with accurate billing.
• Answer phone, take reservations, and assist guest inquiries.
• Manage front desk cash drawers, process payments, and balance shifts.
• Maintain lobby according to brand standards.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.

Skills

Communication

Customer service

Problem-solving

Hospitality experience

Tools

Hilton PeP

Job description

Job Title: Front Desk Agent

Company: Hampton Inn by Hilton

Location: Georgetown, KY

Job Type: Full-time / Part-time

Shift: Multiple shifts available

Job Summary

We are looking for a welcoming and detail-oriented Front Desk Agent to join our team in Georgetown, KY. As the face of our hotel, you will welcome guests, handle check-ins and check-outs, and ensure every visitor experiences our signature "Hamptonality." If you are a reliable professional who thrives on delivering great customer service and enjoys working in a vibrant environment, we want to hear from you.

Key Responsibilities

• Guest Registration: Process guest arrivals and departures efficiently while verifying billing information.
• Customer Service: Answer phone calls, take reservations, and address guest inquiries or concerns promptly and professionally.
• Shift Operations: Manage front desk cash drawers, process payments, and ensure accurate shift-end balancing.
• Brand Standards: Maintain a clean, organized, and welcoming lobby area in compliance with Hilton standards.
• Team Collaboration: Communicate effectively with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.

Qualifications

• Schedule: Flexible availability required, including weekends and holidays based on operational needs.
• Experience: Previous customer service or hospitality experience is a plus, but we are willing to train the right candidate.
• System Skills: Experience with Hilton's PeP (Property Engagement Platform) or prior property management systems is highly preferred.
• Skills: Excellent communication, a warm and friendly demeanor, and strong problem-solving abilities under pressure.

Benefits

• Competitive hourly wage.
• Paid training.
• Hilton Team Member Travel Program discounts worldwide.