Operations Manager / Front Office Manager (Hampton Inn-Georgetown)

Kaizen Lab Inc.; Georgetown (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision benefits

Opportunities for career growth

Job summary

Rainmaker Hospitality is seeking an energetic Operations Manager / Front Office Manager for the Hampton Inn Georgetown, KY. Lead daily front desk operations, oversee guest services, and coordinate front-office workflows to sustain signature Hamptonality.

With 2–3 years in hotel guest services or operations, you will collaborate with hotel departments, mentor staff, and support the General Manager in financial and brand compliance tasks. Weekend/holiday availability is required.

Qualifications

• Minimum 2–3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; higher degrees encouraged.
• Strong leadership, problem-solving, and communication skills.

Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure adherence to Hilton QA standards, safety protocols, and audit requirements.

Skills

Leadership

Problem-solving

Communication

Education

High school diploma

Associate’s degree in Hospitality or Business Administration

Bachelor’s degree in Hospitality or Business Administration

Job description

Operations Manager / Front Office Manager

Company: Rainmaker Hospitality

Property: Hampton Inn Lexington/Georgetown

Location: 128 Darby Drive, Georgetown, KY 40324

Position Type: Full-Time

Job Summary

Rainmaker Hospitality is seeking an energetic, hands-on Operations Manager / Front Office Manager to join our team at the Hampton Inn in Georgetown, KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature "Hamptonality". You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Key Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure strict adherence to Hilton Quality Assurance (QA) standards, safety protocols, and audit requirements.

Qualifications & Requirements

• Experience: Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; Associate’s or Bachelor’s degree in Hospitality or Business Administration is Recommended, (experience Matters).
• Skills: Strong leadership, problem-solving, and communication skills in fluent English.
• Availability: Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

What We Offer:

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality's growing portfolio of properties

Rainmaker Hospitality is an Equal Opportunity Employer.