Night Auditor: Front Desk & Accounts Expert

Graceland, Inc.; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Guest House at Graceland, a full-time hotel position, seeks an experienced night auditor to manage front desk operations from 11:00pm to 7:00am, including weekends and holidays.

Under the Front Office Manager, you’ll audit accounts, prepare reports, and ensure guest bill accuracy while maintaining confidentiality and delivering quality hospitality. This role requires strong problem solving and customer service skills.

Qualifications

• Knowledge of hotel operations and guest service best practices.
• Familiarity with front desk procedures and nightly auditing.

Responsibilities

• Provide night front desk service and resolve guests' complaints within company guidelines.
• Accurately compile and present guest bills.
• Reconcile accounts and post charges to guest accounts.
• Perform trial balance and make necessary adjustment entries.
• Prepare management reports (room status, food/beverage, housekeeping).
• Finalize daily audit and set up for the next day.
• Maintain office equipment and handle special projects as assigned.

Skills

Night audit

Accounting procedures

Customer service

Communication skills

Problem solving

Tools

Opera reservations

Job description

The Guest House at Graceland, a full-time hotel position, seeks an experienced night auditor to manage front desk operations from 11:00pm to 7:00am, including weekends and holidays.

Under the Front Office Manager, you’ll audit accounts, prepare reports, and ensure guest bill accuracy while maintaining confidentiality and delivering quality hospitality. This role requires strong problem solving and customer service skills.