Hotel Night Auditor - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Guest House at Graceland, a full-time hotel position, seeks an experienced night auditor to manage front desk operations from 11:00pm to 7:00am, including weekends and holidays.

Under the Front Office Manager, you’ll audit accounts, prepare reports, and ensure guest bill accuracy while maintaining confidentiality and delivering quality hospitality. This role requires strong problem solving and customer service skills.

Qualifications

• Knowledge of hotel operations and guest service best practices.
• Familiarity with front desk procedures and nightly auditing.

Responsibilities

• Provide night front desk service and resolve guests' complaints within company guidelines.
• Accurately compile and present guest bills.
• Reconcile accounts and post charges to guest accounts.
• Perform trial balance and make necessary adjustment entries.
• Prepare management reports (room status, food/beverage, housekeeping).
• Finalize daily audit and set up for the next day.
• Maintain office equipment and handle special projects as assigned.

Skills

Night audit

Accounting procedures

Customer service

Communication skills

Problem solving

Tools

Opera reservations

Job description

This is a full time position located at The Guest House at Graceland having evening/night hours (11:00pm-7:00am) with variable working days to include weekends, evenings, holidays and overtime as needed. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.

RESPONSIBILITIES:

Under the supervision of the Front Office Manager of The Guest House at Graceland:

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem solve guests’ complaints reaching a positive solution within the company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information as well as setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.
  

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Knowledge of daily hotel operations; previous experience with Opera reservations systems is preferred; must have demonstrated experience as a night auditor with knowledge in accounting procedures; must be familiar with computer systems and/or “property management” systems to retrieve, input, and compile necessary information for audit; must possess demonstrated competencies in both the oral and written communications in order to deal with the complexities that exist among and between the various hotel departments front office staff and the guests; ability to maintain confidentiality; must have the necessary skills to work with a wide variety of individuals; ability to problem solve. Must be at least 18 years of age to work at the hotel.

PHYSICAL REQUIREMENTS:

Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

CONDTIONS OF EMPLOYMENT:

Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.

SPECIAL CONDITIONS:

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

We are an equal opportunity employer.