Night Auditor: Elevate Front Desk & Nightly Revenue

Comfort Inn & Suites - Florence; Florence (SC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401K

PTO

Job summary

Raines Co. - Your Future is Now! seeks a Night Auditor to oversee front desk operations during the night shift, ensuring guest payments are posted and day end accounts reconciled.

The role emphasizes friendly, professional service and efficient problem resolution for guests. Experience in hospitality and familiarity with hotel systems like Quore and PBX are preferred. A high school diploma or GED is required, with an associate degree in business or hospitality preferred.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent
• Associate’s degree in Business Administration, Hospitality or related major preferred

Responsibilities

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required
• Will work other shifts as needed

Skills

Customer service

Front desk

Hospitality industry

PMS systems

Quore

PBX

Education

High school diploma or GED

Associate’s degree in Business Administration or Hospitality

Tools

Quore

PBX

Hotel PMS systems

Job description

Raines Co. - Your Future is Now! seeks a Night Auditor to oversee front desk operations during the night shift, ensuring guest payments are posted and day end accounts reconciled.

The role emphasizes friendly, professional service and efficient problem resolution for guests. Experience in hospitality and familiarity with hotel systems like Quore and PBX are preferred. A high school diploma or GED is required, with an associate degree in business or hospitality preferred.