Night Auditor-Canopy by Hilton Grand Rapids Downtown

Lodgco; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lodgco is hiring a Night Auditor for the Canopy by Hilton Grand Rapids Downtown in Grand Rapids, MI. The role centers on front desk duties and ensuring guest satisfaction through efficient check-ins, check-outs, and attentive service.

Responsibilities include managing reservations, handling guest inquiries, and supporting daily hotel operations while upholding brand standards and security protocols. The position emphasizes service quality, accuracy, and a welcoming guest experience.

Qualifications

• 1–2 years of hotel experience preferred.
• Strong communication and guest service skills.
• Ability to operate Front Desk systems and maintain security procedures.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments, and special requests.
• Knowledge of daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Knowledge of guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.

Skills

Communication

Dependable

Time management

Leadership

Job description

Position

Night Auditor-Canopy by Hilton Grand Rapids Downtown

Location

Grand Rapids, MI

Job Id

1387

# of Openings

1

Job Summary

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position doesn’t manage any staff members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.