Room Attendant-Hampton Inn & Suites Grand Rapids Downtown

Lodgco; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Lodgco is seeking a Room Attendant for the Hampton Inn & Suites Grand Rapids Downtown to maintain cleanliness and guest comfort. You will follow established procedures, restock supplies, and ensure rooms meet quality standards.

The role requires physical stamina for long shifts, attention to detail, and reliability to support hotel operations and guest satisfaction. This position may involve weekend hours and variable shifts; prior housekeeping experience is a plus.

Qualifications

• Housekeeping experience is a plus.
• Satisfactory criminal background screening required.

Responsibilities

• Obtain room assignments from supervisor
• Clean rooms according to established procedures
• Know correct procedure for entering a guest room
• Check room for damaged furniture and equipment
• Restock cart and return to storage area
• Maintain a clean and orderly housekeeping cart and storage areas
• Report deficiencies toMaintenance Engineer daily
• Be alert to hazards and follow safety procedures
• Adhere to Lost and Found procedures
• Provide the highest quality of service to guests
• Follow safety policies for guests and employees
• Report unusual occurrences to supervisor
• Adhere to proper key control procedures
• Attend and participate in staff meetings

Skills

Customer service

Reliability

Attention to detail

Teamwork

Job description

Position: Room Attendant-Hampton Inn & Suites Grand Rapids Downtown

Location: Grand Rapids, MI

Job Id:1372

# of Openings:1

JOB SUMMARY:

Responsible for cleanliness and sanitation of the hotel and maintaining established quality standards.

ESSENTIAL JOB FUNCTIONS:

• Obtain room assignments from supervisor
• Clean rooms according to established procedures
• Know correct procedure for entering a guest room
• Check room for damaged furniture and equipment
• Restock your cart at the end of each shift and return cart to storage area
• Maintain a clean and orderly housekeeping cart and storage areas
• Report all deficiencies and problems in guest rooms to the Maintenance Engineer daily
• Be alert to all possible hazards and practice safety at all times
• Adhere to Lost and Found procedures
• Provide the highest quality of service to the guests
• Follow all safety procedures and policies for all guests and employees
• Report any unusual occurrences or requests to a supervisor immediately
• Adhere to proper key control procedures
• Attend and participate in staff meetings

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Ethical Conduct
• Communication both verbal and written
• Dependable and customer focus

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Housekeeping experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.