Host-Canopy by Hilton Grand Rapids Downtown

Lodgco; Grand Rapids (MI); On-site; USD 24,000 - 32,000; Full time

Job summary

Lodgco is seeking a Host/Hostess for Canopy by Hilton Grand Rapids Downtown. The role welcomes guests, guides seating, handles phone inquiries, coordinates room service orders, and supports smooth dining operations in a fast-paced hotel restaurant.

The ideal candidate has a High School diploma, at least 6 months’ related experience, and strong English communication. This is a full-time, on-site position with varied hours including nights and weekends.

Qualifications

• High School diploma or equivalent experience required.
• 6 months+ of experience working in a related position.

Responsibilities

• Welcome guests and ascertain their dining needs.
• Seat guests and manage the seating chart.
• Receive incoming calls and provide information needed in polite and professional manner.
• Take room service calls and orders and accurately communicate them to the kitchen.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties, as needed.

Skills

Customer service

Multitasking

Time management

Teamwork

English proficiency

Attention to detail

Education

High School diploma

Experience in a related position

Job description

Position:Host-Canopy by Hilton Grand Rapids Downtown

Location: Grand Rapids, MI

Job Id:1334

# of Openings:1

JOB SUMMARY:

The Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's restaurants, continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL JOB FUNCTIONS:

• Welcome guests and ascertain their dining needs.
• Seat guests and manage the seating chart.
• Receive incoming calls and provide information needed in polite and professional manner.
• Take room service calls and orders and accurately communicate them to the kitchen.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties, as needed.
• Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards.
• Stock and clean host stand/podium.
• Ensure knowledge of menu and all food products.
• Uses guest’s names whenever possible and learns guest preferences.
• Follow proper cashiering functions by completing/closing guest checks and submitting information into POS system.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous and service oriented manner.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Able to wear proper uniform and name tag at all times in accordance with Lodgco policies and procedures.
• Ability to multitask and prioritize daily workload.
• Outstanding organizational and time management skills.
• Must be energetic and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
• Ability to learn and apply hazardous chemical training standards during new hire introductory period.
• Able to wear proper uniform in accordance with Lodgco Hospitality policies and procedures.
• Perform other duties as requested by management.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent experience required.
• 6 months + of experience working in a related position.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license and safe driving record may be required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity.

This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally. The employee is required to have visual acuity to operate machinery and tools, determine accuracy, neatness and thoroughness of food and make general observations of facilities. This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.