Front Desk - Canopy Grand Rapids

Lodgco; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Lodgco is seeking a Front Desk Associate for the Canopy Grand Rapids in Grand Rapids, MI. You will welcome guests, check in and out, handle calls, and ensure a courteous, efficient experience at the front desk.

Key duties include registering guests, assisting with requests, knowledge of the hotel's policies and local attractions, processing payments, and maintaining a neat front desk and lobby area. Flexible hours including nights and weekends may be required.

Qualifications

• Customer service experience is preferred.
• Able to follow hotel policies and procedures.
• Familiarity with brand systems and loyalty programs is a plus.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Understand daily hotel operations, policies, and procedures.
• Handle phones, mail, and messages; assist guests with questions and issues.

Skills

Guest Service

Communication

Multi-tasking

Cash Handling

Phone Proficiency

Job description

Position

Front Desk - Canopy Grand Rapids

Location

Grand Rapids, MI

Job Id

1191

# of Openings

1

JOB SUMMARY

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Ability to learn quickly and work in a fast paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.