Night Auditor

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room rates

Job summary

Concord Hospitality Enterprises, at the Raleigh Marriott City Center, is hiring a Night Auditor to ensure a smooth nightly operation and a welcoming guest experience. The role involves balancing daily transactions, assisting guests with check-ins/check-outs during non-traditional hours, monitoring safety, and maintaining front desk processes with limited supervision.

Sunday night availability is mandatory, and the position offers competitive wages along with a comprehensive benefits package.

Qualifications

• Sunday night availability required.

Responsibilities

• Process credit card and other daily transactions.
• Handle the front desk phone system, transfers, and reservations.
• Verify, balance, and review hotel room availability.
• Perform Check-in and Check-out procedures.
• Administer guest payment policies and verify daily shifts accuracy.
• Prepare folios for morning departing guests.
• Maintain lobby appearance and assist with AM breakfast setup.
• Be versed in all hotel emergency procedures.

Job description

Description

We are hiring a Night Auditor!

We are looking for people passionate about serving others! Working at the front desk puts you at the hub of the hotel, with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Front desk associates are key to the overall guest experience. As the late shift, you essentially work without management supervision, so your responsibility is even greater as you help close out the business for the day and check guests in and out during non-traditional hours. Your proactive, responsive, and caring approach will make all the difference. The night shift also ensures guests have a safe stay by monitoring abnormal activity inside and outside the hotel and watching for weather issues that could threaten our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at the Raleigh Marriott City Center where everyone is valued and treated with respect. Sunday night availability is mandatory for this position.

Role Responsibilities:

As a Front Desk Night Auditor, you are responsible for giving our guests the best hospitality experience they can have by:

• Processing credit card transactions and other (restaurant, events, lounge) transactions for the day
• Handling the phone system, transferring calls, reservations, etc
• Verify, balance, and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is built on our five Cornerstones, which we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. We're committed to providing a great work environment for our associates, and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care.

We take pride in our work, the hotel, and your employer, and you make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality