Night Auditor

Crescent Hotels & Resorts; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office team member to enhance guest experiences. In this role, you will be the first point of contact for guests, ensuring smooth operations during the overnight shift. Responsibilities include checking in guests, responding to inquiries, and managing financial transactions. The ideal candidate will have a passion for quality service, strong communication skills, and attention to detail. Join a team that values diversity and inclusion, and offers competitive wages, flexible scheduling, and exceptional benefits. Start your journey where you truly belong and shine bright in your career.

Benefits

Exceptional benefit plan for associates & family

401K matching program

Flexible scheduling

Highly competitive wages

Travel discounts for associates & family

Qualifications

• 1-2 years of hotel front office experience required.
• Excellent communication and customer service skills needed.

Responsibilities

• Provide excellent customer service and manage front desk operations.
• Check in guests, process invoices, and balance cash drawers.

Skills

Customer Service

Communication Skills

Attention to Detail

Computer Skills

Education

1-2 years of hotel front office experience

Prior experience as a Night Auditor

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The DoubleTree by Hilton Tulsa Warren Place is a sophisticated, full-service hotel nestled in the beautiful Warren Place business district. Our hotel offers the perfect balance of comfort and convenience with 367 elegantly designed guest rooms and over 22,000 square feet of flexible event space.

We are looking for our next great team member to join our Front Office team. We are committed to providing you with:

• An exceptional benefit plan for associates & family members
• 401K matching program
• Flexible scheduling to allow you to focus on what is important to you
• Highly competitive wages
• Discounts with our Crescent managed properties in North America for you & your family members along with Hilton Branded Hotel Associate discount worldwide

Here is what you will be doing each day:

You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift. You will check in guests, answer phones and take reservations, respond to guest complaints, requests and emergencies, process invoices, reconcile accounts, balance the cash drawer and log receipts, investigate and resolve out-of-balance accounts, keep accurate financial records and ledgers, and help prepare for forecasts and audits.

Does this sound like you?

You have at least 1-2 years of hotel front office experience or prior experience as a Night Auditor. You have an eye for detail and a passion to provide quality service to our guests. You have prior Marriott brand experience, excellent computer, customer service and communication skills.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.