Night Auditor

The Crescent Hotels Group; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office team member to enhance guest experiences at their upscale hotel. This role involves ensuring smooth operations during the overnight shift, providing exceptional customer service, and managing front desk responsibilities. With a commitment to diversity and inclusion, the company fosters a supportive environment for all associates. Enjoy competitive wages, flexible scheduling, and exclusive discounts at managed properties. If you have a passion for hospitality and a keen eye for detail, this is the perfect opportunity for you to shine in your career journey.

Benefits

401K matching program

Flexible scheduling

Travel discounts

Exceptional benefit plan

Highly competitive wages

Qualifications

• 1-2 years of hotel front office experience or Night Auditor experience.
• Excellent customer service and communication skills.

Responsibilities

• Provide excellent customer service and manage front desk operations.
• Check in guests, answer phones, and handle reservations.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Education

High School Diploma

Experience in Hotel Management

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

The DoubleTree by Hilton Tulsa Warren Place is a sophisticated, full-service hotel nestled in the beautiful Warren Place business district. Our hotel offers the perfect balance of comfort and convenience with 367 elegantly designed guest rooms and over 22,000 square feet of flexible event space.

We are looking for our next great team member to join our Front Office team. We are committed to providing you with:

• An exceptional benefit plan for associates & family members
• 401K matching program
• Flexible scheduling to allow you to focus on what is important to you
• Highly competitive wages
• Discounts with our Crescent managed properties in North America for you & your family members along with Hilton Branded Hotel Associate discount worldwide

Here is what you will be doing each day:

You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift. You will check in guests, answer phones and take reservations, respond to guest complaints, requests and emergencies, process invoices, reconcile accounts, balance the cash drawer and log receipts, investigate and resolve out-of-balance accounts, keep accurate financial records and ledgers, help prepare for forecasts and audits.

Does this sound like you?

You have at least 1-2 years of hotel front office experience or prior experience as a Night Auditor. You have an eye for detail and a passion to provide quality of service to our guests. You have prior Marriott brand experience, excellent computer, customer service and communication skills.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities