Night Auditor

Regency Hotel Management, Inc.; Rapid City (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly and attentive Night Auditor to join their team. This role involves ensuring guests have a positive experience through efficient registration and checkout processes, as well as conducting nightly audits and preparing reports. The ideal candidate will possess strong customer service skills and attention to detail, making every guest feel welcomed and valued. Join a company that values ongoing training and career development, while enjoying competitive pay and comprehensive benefits. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash and credit card procedures.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Respond promptly to guest inquiries and complaints.
• Maintain all areas of the front desk.

Skills

Customer Service

Attention to Detail

Cash Handling

Education

High School diploma/GED

Job description

Job Summary

Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, including, but not limited to, registration, checkout, and cashiering. This role is responsible for the preparation, completion, and electronic transmission of all end-of-day reports, night audit checklist work, and other reporting necessary to transition the property into a new business day, along with the Guest Service Representative functions of the third shift. This position is equally responsible for providing attentive, courteous, and efficient service to all guests throughout their stay, ensuring every guest has a positive impression and an excellent stay. The Night Auditor is expected to actively develop superior service skills in dealing with clients, guests, and co-workers.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternative solution if guest demand cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Qualifications

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use of math concepts
• Attention to detail and organized

About Us

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.