Night Auditor - Crooked River Lodge

Hotel Investment Services; Alanson (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Night Auditor to enhance guest experiences at their charming lodge. In this role, you will manage check-ins and reservations while ensuring the smooth operation of front desk and accounting tasks. Your responsibilities will include providing exceptional customer service, auditing financial records, and maintaining a secure environment for guests. If you are a proactive individual with a passion for hospitality and a knack for problem-solving, this part-time opportunity offers a chance to make a meaningful impact in a welcoming atmosphere.

Benefits

Earned Sick Time

Qualifications

• Experience in hospitality roles such as Night Auditor or Front Desk Agent.
• Strong customer service and problem-solving abilities.

Responsibilities

• Perform check-in/check-out tasks and manage reservations.
• Audit daily reports and maintain financial records.
• Ensure guest satisfaction and coordinate with housekeeping.

Skills

Night Auditor experience

Customer service skills

Problem solving skills

Communication skills

Organizational skills

Knowledge of safety procedures

Experience with hotel reservations software

Understanding of travel planning websites

Tools

Infor

RoomKeyPMS

Job description

Career Opportunities with Hotel Investment Services

A great place to work.

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

At the Crooked River Lodge, the Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Perform after-hours and early morning check-in and check-out tasks
• Manage online and phone reservations, upselling additional facilities and services when appropriate
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information, such as contact details and exact dates of their stay
• Welcome guests upon their arrival and assign rooms
• Respond to guests’ complaints in a timely and professional manner
• Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Provide information about our hotel, such as available rooms, rates and amenities
• Maintain updated records of bookings and payments
• Audit daily and nightly reports
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
• Ensure the overnight safety and security of the hotel
• Prepare for the next business day, including restocking supplies, and other duties as assigned

Skills

• Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Strong customer service and problem solving skills
• Knowledge of safety and security procedures
• Excellent communication and organizational skills
• Availability to work overnight

Job Type

• Part Time (less than 30 hours per week)
• Earned Sick Time for qualifying employees