Night Auditor - Crooked River Lodge

Hotel Earl; Michigan; On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Night Auditor to enhance guest experiences and manage overnight operations. This part-time role involves checking in guests, handling reservations, and ensuring all financial activities are accurately reconciled. You will play a crucial role in maintaining a welcoming atmosphere while addressing guest needs and concerns. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values excellence and provides a supportive work culture.

Benefits

Earned Sick Time

Qualifications

• Experience in a similar role like Night Auditor or Front Desk Agent.
• Strong customer service and problem-solving abilities.

Responsibilities

• Perform check-in and check-out tasks during overnight shifts.
• Manage reservations and respond to guest complaints professionally.
• Audit daily reports and ensure financial accuracy.

Skills

Night Auditor experience

Customer service skills

Problem-solving skills

Hotel reservations software

Communication skills

Organizational skills

Safety and security knowledge

Availability to work overnight

Tools

Infor

RoomKeyPMS

Job description

At the Crooked River Lodge, the Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Perform after-hours and early morning check-in and check-out tasks
• Manage online and phone reservations, upselling additional facilities and services when appropriate
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information, such as contact details and exact dates of their stay
• Welcome guests upon their arrival and assign rooms
• Respond to guests’ complaints in a timely and professional manner
• Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Provide information about our hotel, such as available rooms, rates and amenities
• Maintain updated records of bookings and payments
• Audit daily and nightly reports
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
• Ensure the overnight safety and security of the hotel
• Prepare for the next business day, including restocking supplies, and other duties as assigned

Skills

• Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Strong customer service and problem solving skills
• Knowledge of safety and security procedures
• Excellent communication and organizational skills
• Availability to work overnight

Job Type

• Part Time (less than 30 hours per week)
• Earned Sick Time for qualifying employees