Night Auditor - Crooked River Lodge

Hotel Investment Services, Inc.; Alanson (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Night Auditor to join their team at the Crooked River Lodge. This role is crucial for ensuring a seamless overnight experience for guests, involving check-ins, managing reservations, and balancing financial accounts. With a focus on exceptional customer service, you will assist guests with their requests and ensure the safety and satisfaction of all patrons. If you have a passion for hospitality and excel in problem-solving, this part-time position offers a unique opportunity to contribute to a welcoming environment while honing your skills in the hospitality industry.

Benefits

Earned Sick Time

Qualifications

• Experience in hospitality roles, especially as a Night Auditor or Front Desk Agent.
• Strong customer service and problem-solving skills are essential.

Responsibilities

• Manage guest check-ins and check-outs, ensuring a smooth experience.
• Audit daily financial reports and maintain accurate records.
• Respond to guest inquiries and resolve complaints promptly.

Skills

Night Auditor experience

Hotel reservations software

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Safety and security knowledge

Availability to work overnight

Tools

Infor

RoomKeyPMS

Job description

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At the Crooked River Lodge, the Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Perform after-hours and early morning check-in and check-out tasks
• Manage online and phone reservations, upselling additional facilities and services when appropriate
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information, such as contact details and exact dates of their stay
• Welcome guests upon their arrival and assign rooms
• Respond to guests’ complaints in a timely and professional manner
• Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Provide information about our hotel, such as available rooms, rates and amenities
• Maintain updated records of bookings and payments
• Audit daily and nightly reports
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
• Ensure the overnight safety and security of the hotel
• Prepare for the next business day, including restocking supplies, and other duties as assigned

Skills

• Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor or RoomKeyPMS preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Strong customer service and problem solving skills
• Knowledge of safety and security procedures
• Excellent communication and organizational skills
• Availability to work overnight

Job Type

• Part Time (less than 30 hours per week)
• Earned Sick Time for qualifying employees