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LODGE NIGHT AUDITOR

Casino2win

Michigan

On-site

USD 30,000 - 40,000

Part time

11 days ago

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Job summary

An established industry player is seeking a Lodge Night Auditor to join their dynamic team. This exciting role involves managing the accounting aspects of lodging operations while ensuring exceptional customer service. You will be responsible for auditing guest folios, assisting with check-ins and check-outs, and maintaining a welcoming atmosphere. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle multiple tasks efficiently. This opportunity promises rewarding experiences and a chance to contribute to a mission that supports the community and emphasizes teamwork and integrity.

Benefits

Free meal per shift

401K with match

Weekly Pay Days

Paid Time Off (PTO)

Paid Holidays

Gas Discounts

Employee Referral Program

Employee appreciation events

Qualifications

Must have prior customer service experience.
Preferred experience in front desk or reservations.

Responsibilities

Perform audit procedures and handle guest check-ins and check-outs.
Ensure accuracy of guest folios and assist with guest concerns.

Skills

Customer Service

Communication Skills

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Micros

Synkros

Property Management System (LMS)

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JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

One FREE meal per shift
401K with match (after 1 year) plus weekly contributions
Weekly Pay Days and Daily Pay Available
Paid Time Off (PTO), Paid Holidays & Jury Pay
Voluntary Vision
Voluntary AFLAC Plans Available
Employee Referral Program
Gas Discounts at our Markets
Cannabis Store D iscounts
Giftshop and Food Discounts
Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

Competitive Medical, Dental, Prescription Plans
Paid Bereavement
Life Insurance Coverage
Voluntary Short and Long Term Disability Coverage
Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission.

SHIFT PREMIUMS

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR

MEMORIAL DAY - LABOR DAY

Summary

This position provides for the accounting aspects of the lodging operations as well as working as a Guest Service Agent. The auditor shall ensure the guest folios are correct and ready for guest check out. Folios shall be reviewed prior to completing night audit for correct rates and payments. This position assist guests with check in and check out, handles guest concerns and provides continuous customer service.

Essential Job Functions

Perform audit procedures including, run reports, complete audit paperwork, roll the hotel date, post room charges, and ending shift deposits for both the hotel and Creek boutique area. Must be alert to any mistakes or miscalculations on any guest folio.
Log package coupons distributed to guests on shared file for accounting.
Adhere to dress code standards
Administer guest check-in and check-out making sure all procedures are followed
Review all arrivals
Monitor guest count and room inventory
Post proper notices to other departments
Report all changes or problems in rooms to supervisor and necessary staff.
Handle cashier duties and reconcile cash and credit card transactions on the shift
Clean and maintain work area
Inform incoming shift of any pertinent information that should be communicated
Answer phones and make reservations as required
Stock merchandise, inventory, and operate register using micros
Maintain valid Gaming License
Adhere to policy and procedures outline for hotel front desk.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned within the scope of work.

Other Necessary Skills And Abilities

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction.
Must respond to supervisory guidance and assignments and accept feedback in order to learn new, updated information.

The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.

Education / Experience

Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred. Prior customer service experience is required.

Supervisory Responsibilities

None

EQUIPMENT TO BE USED

Multi-line phone system, computer, printer, copier, fax, calculator and other basic office equipment.

SOFTWARE TO BE USED

Micros, Synkros, property management system (LMS)

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 25 lbs., will be required and able to stand or sit for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able to handle being under constant surveillance. Must practice all safety policies, procedures and standards as set by OSHA. Worked is performed in a climate conditioned environment, typical of a normal office setting.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours, nights, weekends and holidays. Take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos

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