Night Auditor

Ascent Hospitality; Fairburn (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with employer match

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Fairburn, GA is seeking a Night Auditor who will manage front desk activities, balance accounts, and ensure guest satisfaction overnight. Applicants should have strong communication and organizational skills. A high school education is required, and experience as a Front Desk Agent is preferred. This position also offers competitive benefits, including health insurance and a 401(k) plan with employer match.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Six months related experience or training preferred.
• Ability to manage time and work overnight hours.

Responsibilities

• Balance the accounts from day shift.
• Welcome guests upon arrival and assign rooms.
• Respond to guest complaints in a timely manner.
• Complete the computerized audit function for the hotel.

Skills

Excellent communication skills

Organizational skills

Customer service skills

Strong computer proficiency

Ability to work independently

Time management

Education

High school education or equivalent

Some college preferred

Tools

Office equipment proficiency

Job description

Night Auditor Position

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Night Auditor.

Primary Responsibilities

• Balance the accounts from day shift.
• Welcome guests upon arrival and assign rooms.
• Manage front desk activity, handling guest check‑ins and check‑outs.
• Inform customers about payment methods and verify that ID and payment method match.
• Collect guest information (contact details, dates of stay).
• Ensure customer satisfaction by scheduling wake‑up calls and other guest requests.
• Respond to guest complaints in a timely and professional manner.
• Create invoices, bills and checks for vendors, employees and contractors.
• Maintain all official documentation pertaining to the role.
• Confirm all end‑of‑day activities are successfully executed.
• Answer calls and queries related to potential bookings.
• Provide information about hotel rooms, rates and amenities.
• Communicate with housekeeping staff to ensure room availability for check‑in and that departures are processed by check‑out time.
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests.
• Maintain knowledge of standards and company policies.
• Complete the computerized audit function for the hotel at the end of the business day, including recording daily financial transactions (telephone charges, food and beverage revenue, and posting credit card charges).

Required Qualifications

• High school education or equivalent required; some college preferred.
• Six months related experience or training preferred.
• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication, organizational and customer service skills.
• Strong computer proficiency and familiarity with office equipment (copier, printer, fax, telephone).
• Ability to work independently with minimal supervision.
• Ability to manage time, stay disciplined, and work the overnight hours (10:00–11:00 pm) while maintaining alertness for a minimum of eight hours.

Physical Demands

• Stand for long periods, use arms, hands, and legs repetitively, lift and move objects up to 50 pounds.
• Walk, climb, balance, talk, and hear as required.
• Use close, distance, and color vision.
• Operate in mentally and physically stressful situations.

Benefits

• Competitive salary.
• Health, dental, vision, life insurance, and supplemental options.
• 401(k) with employer match.
• Paid PTO.
• Uniforms provided for most positions.
• Team Member Hotel Discount Program.

EEO Employer.