Hotel Night Auditor

ARC the Hotel DC; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Sick Pay

Uniforms provided

Job summary

ARC the Hotel DC in Washington, DC is seeking a part-time Front Desk/Revenue Clerk for Friday, Saturday, and Sunday night shifts (11:00 pm – 7:00 am). The role involves front desk operations, guest check-in/out, and nightly revenue reporting.

You will balance accounts, input data, and assist guests with information about local attractions and outlets. The position requires customer service experience, strong English communication, and the ability to work nights and weekends in a 24/7 hotel

Qualifications

• Prior Customer Service experience preferred.
• Able to input information accurately on a computer system.
• Proficient in English reading, writing and speaking; strong telephone etiquette.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Run audit reports and balance revenue and settlements nightly.
• Input revenue/expenses/allowances to generate daily reports such as the Guest Ledger Summary.
• Balance all revenue and settlement accounts nightly and reset the system for next day operations.
• Greet guests with a friendly, clear and helpful manner and provide accurate information.
• Code electronic keys, certificates, and coupons as appropriate; input into the system.
• Post charges to guest rooms and house accounts; handle payments and vouchers.

Skills

Customer service

Data entry

English proficiency

Phone etiquette

Observation

Cash handling

Tools

Computer systems

Job description

This is a Part Time Position shifts will be Friday, Saturday and Sunday from 11:00 pm - 7:00 am

ESSENTIAL JOB FUNCTIONS

• T This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.

EOE/M/F/D/V

Benefits:

• Sick Pay
• Uniforms provided

Schedule:

• 8 hour shift Saturday and Sunday
• 11:00 pm - 7:00 am
• Weekend/Holiday Availability Required

EOE/M/F/D/V

Source: Hospitality Online