Front Desk Agent

Courtyard Philadelphia Springfield; Springfield Township (Delaware County); On-site; USD 26,000 - 38,000; Full time

Job summary

Rocking Chair Hospitality is seeking a detail-oriented, highly motivated individual to support the Front Desk team. The role requires handling check-ins/outs, guest requests, and billing, while maintaining a welcoming lobby environment.

Candidates should have prior hospitality or customer service experience and be able to work weekends and holidays. Knowledge of guest services and promotions is a plus, with strong communication and teamwork skills.

Qualifications

• Previous customer service experience required.
• Previous hotel experience is preferred.
• Proficient in use of Microsoft Office.

Responsibilities

• Assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill and collect payment.
• Handle guest mail/packages and communicate delivery to guests.
• Maintain knowledge of Marriott Rewards program and promotions.
• Block rooms and handle special requests.
• Monitor room availability and balance cash and credit cards per shift.
• Open and close shift and perform cash drops.
• Maintain lobby and desk area clean and presentable.

Skills

Customer service

Front desk hospitality

Communication

Tools

Microsoft Office

Job description

Rocking Chair Hospitality is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

Essential Job Functions

• To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bill and collect payment
• Handle guest mail/packages by making sure it is communicated to guest they receive their items
• Be very knowledgeable of Marriott Rewards program and promotions
• Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposits by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Open and close shift and making cash drops
• Ensure all credit cards and cash are balanced throughout each shift
• Communicate with incoming staff and management by logging pertinent information
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times
• Be able to move luggage or packages weighing up to 40 pounds
• Employee must have reliable transportation and able to work weekends and holidays
• Perform other duties requested per management

Position Requirements

• Previous hotel experience is preferred
• Previous customer service experience required
• Proficient in use of Microsoft Office

Work Environment and Context

• Work schedule varies and includes working on holidays, weekends.
• Required to stand for extended periods, lift up to 10 pounds

Source: Hospitality Online