Night Auditor

Peachtree Group; Indianapolis (IN); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group is seeking a Night Auditor in Indianapolis to perform nightly audit duties while providing guest service at the front desk. You will balance cash, handle registrations, and process reservations and express check-outs.

The role requires attentiveness to guest needs, accurate cash handling, and clear shift communication with management and staff.

Qualifications

• Experience in front desk or hotel operations preferred.
• Ability to handle cash and payments accurately.
• Strong guest-service orientation and communication skills.

Responsibilities

• Proactively ensure guest security and a safe lobby.
• Balance cash drawer at shift start and end.
• Check the front desk log for issues and special requests.
• Register guests, assign rooms, and process payments.
• Prepare express check-out folios and maintain room status.
• Communicate shift information to Front Office Manager and staff.
• Maintain lobby and bathroom cleanliness.
• Complete required shift paperwork and night audit reports.
• Collaborate with hotel departments to deliver high-quality service.

Skills

Guest service

Cash handling

Front desk operations

Room assignment

Checkout processing

Job description

The Night Auditor is responsible for conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.
  
  

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.