Night Auditor

Peachtree Group; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Lansing, Michigan, is seeking a Night Auditor responsible for completing nightly audit functions while delivering exceptional guest service at the hotel front desk. The role involves assisting guests with check-ins and check-outs, handling cash, and maintaining accurate reports. The company offers a comprehensive benefits package, including medical, dental, and vision insurance, along with a generous 401(k) retirement match, Paid Holidays, and Paid Time Off. Join us to ensure guest satisfaction throughout the overnight shift.

Qualifications

• Ability to maintain guest security and create a clean, friendly environment.
• Accurate cash handling skills.
• Experience with front desk operations and communication.

Responsibilities

• Complete nightly audit functions and assist guests with check-ins and check-outs.
• Count cash and maintain accuracy of cash drawer.
• Communicate information to ensure smooth shift transitions.
• Answer inquiries about hotel services and local attractions.

Skills

Proactive thinking

Customer service

Cash handling

Communication

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.