Night Auditor

Columbia Gorge Hotel Hood River, OR; Hood River (OR); On-site; USD 24,796 - 34,440; Full time

Job summary

Columbia Gorge Hotel Hood River, OR is seeking a Night Auditor to support front desk operations in a fast-paced hotel environment. Responsibilities include checking in guests, processing payments, balancing the nightly audit, and handling inquiries with a friendly demeanor.

The role requires a High School diploma or GED, cash handling experience, and strong attention to detail. Hospitality experience is preferred, with opportunities to cover other front desk duties as needed.

Qualifications

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
• Explain and provide any promotional items to each guest checking in.
• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
• Cover other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Prepare and balance the nightly audit
• Email all necessary reports to designated people.
• Other duties as assigned

Skills

Customer service

Cash handling

Credit card procedures

Attention to detail

Organized

Education

High School diploma/GED

Job description

Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, included, but not limited to, registration, checkout, and cashiering.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
• Cover other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Prepare and balance the nightly audit
• Email all necessary reports to designated people.
• Other duties as assigned

Qualifications

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.