Night Auditor

TPG Hotels and Resorts; Wilmington (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

TPG Hotels and Resorts is seeking a Night Auditor to oversee financial and administrative tasks during the night shift at our Wilmington property. You’ll ensure accurate guest billing, reconcile daily revenue, and support front desk operations to keep the hotel running smoothly.

Ideal candidates bring prior front desk or guest services experience, strong communication skills, and proficiency with hotel management software and Microsoft Office.

Qualifications

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process night-time check-ins and check-outs for arriving and departing guests.
• Manage reservations and room assignments during night hours.
• Handle phone calls, take messages, and provide information to guests.
• Maintain accurate records of financial transactions and guest interactions.
• Post charges and adjustments to guest accounts.
• Perform end-of-day reconciliation in the property's management system.
• Prepare and balance daily revenue reports (room, food & beverage, etc.).
• Monitor the security and safety of the hotel premises during the night.
• Complete various administrative tasks and generate reports for the next day.

Skills

Communication skills

Problem solving

Guest services experience

Front desk operations

Education

High School education or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

Guest Services

• Assist guests with late check‑ins and early check‑outs, providing a welcoming and hospitable atmosphere.
• Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.

Front Desk Operations

• Process check‑ins and check‑outs for guests arriving and departing during the night hours.
• Manage reservations and room assignments, ensuring accurate information and availability.
• Handle phone calls, take messages, and provide information to guests as needed.
• Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
• Ensure compliance with data protection and privacy regulations when handling guest information.
• Complete various administrative tasks such as filing, data entry, and preparing reports for the following day’s operations.

Nightly Reports & Reconciliation

• Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
• Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
• Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.

Accounting & Bookkeeping

• Post charges, payments, and adjustments to guest accounts accurately.
• Perform end‑of‑day reconciliation and close the day’s financial transactions in the hotel’s property management system.

Security & Safety

• Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
• Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills & Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem‑solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED