Night Auditor

TPG Hotels and Resorts; Traverse City (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with Company Match

Employee Assistance Program

Hotel Discounts

Job summary

A leading hospitality company in Traverse City is seeking a Night Auditor responsible for overseeing financial activities during the night shift. This role requires strong attention to detail, organizational skills, and the ability to deliver excellent guest services. Responsibilities include assisting guests with check-ins, managing daily reports, and ensuring the safety of the hotel premises. This position offers various employee benefits, including health insurance and 401(k) retirement plans, with part-time options available.

Qualifications

• Proven experience in hotel front office operations or guest services required.
• Must have excellent communication and problem-solving abilities.
• Ability to handle physical tasks including standing and lifting up to 50 lbs.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Address guest inquiries and concerns during the night shift.
• Process check-ins and manage room assignments.
• Compile daily reports for various departments.
• Monitor hotel premises and respond to emergencies.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Proficiency in hotel management software

Experience with Microsoft Office

Education

High School Education or equivalent

Tools

Hotel management software

Microsoft Office applications

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

• Guest Services:
  • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
• Front Desk Operations:
  • Process check-ins and check-outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day’s operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping:
  • Post charges, payments, and adjustments to guest accounts accurately.
  • Perform end‑of‑day reconciliation and close the day’s financial transactions in the hotel’s property management system.
• Security and Safety:
  • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
  • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills And Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem‑solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part‑Time Benefits Also Available!

EEO/VET/DISABLED